1. Service Agreement

• Customers agree to allow access to their bins on scheduled cleaning days.

• Bins must be empty before cleaning. If not, the service may be skipped, and a fee may still apply.

• The company reserves the right to reschedule or cancel due to weather, holidays, or unforeseen circumstances.

• If our employee requires access to water to complete the job, the customer agrees to provide access to an outdoor water source as needed. By accepting service, the customer grants permission to use this water source for cleaning purposes.

 

2. Subscription Commitment Policy

• Customers who sign up for the $24.99 Monthly Bin Cleaning Plan agree to a minimum 3-month commitment.

• By subscribing to this discounted monthly plan, you authorize recurring monthly charges for at least three (3) billing cycles.

• If the subscription is canceled before the 3-month minimum, each service already completed under the discounted plan will be retroactively charged at the standard one-time rate of $60 per visit.

• The customer will be invoiced for any remaining balance not already paid.

• This policy is in place to prevent misuse of our discounted monthly service. Thank you for your understanding and support.

 

3. Pricing & Payment

• Service fees must be paid upfront (or within an agreed timeframe).

• Late payments may result in additional fees or service suspension.

• Prices are subject to change, with customers notified in advance.

 

4. Cancellations & Refunds

• Customers must notify the company 48 hours in advance to cancel or reschedule.

• No refunds for missed service due to customer inaccessibility (e.g., locked gates, bins not out).

• Refunds are only issued under certain circumstances, such as company error.

 

5. Liability, Damages, & Equipment Use

• The company is not responsible for pre-existing damage to bins, including cracks, broken lids, or structural weaknesses.

• The company is not liable for lost, stolen, or misplaced bins.

• Customers are responsible for ensuring proper placement of bins before and after service.

• Customers acknowledge that high-pressure washing and sanitization involve water and cleaning agents that may expose pre-existing damage.

 

6. Environmental Responsibility

• Only eco-friendly cleaning solutions will be used.

• Wastewater will be properly disposed of in compliance with local regulations.

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7. Cleanliness & Maintenance Policy

At Apex Bin Wash, our mission is to provide consistent, professional bin and dumpster cleaning that protects your home, our team, and the environment. Maintaining clean, sanitary bins helps prevent pest infestations, reduces harmful bacteria, and limits pollution runoff into storm drains.

 

7A. First-Time Deep Cleaning

All new customers receive a First-Time Deep Cleaning on their initial visit to bring bins or dumpsters up to our required maintenance standards. This includes removing built-up grime, bacteria, odors, and pest activity.

• For most subscription plans, the First-Time Deep Cleaning is included in the initial subscription price.

• For other plans or promotional offers, it may be added as a one-time fee based on bin condition and plan type.

• This ensures your bins start off clean and manageable for regular maintenance.

 

7B. Ongoing Cleanliness Expectations

Customers are expected to keep bins and dumpsters in a reasonably maintained state between visits. This includes:

• Avoiding excessive buildup of waste or liquids

• Preventing strong odors from prolonged neglect

• Preventing infestations (maggots, gnats, rodents, etc.)

 

7C. Neglect or Repeated Excessive Soiling

If a bin or dumpster is found to be infested, heavily soiled, or hazardous beyond normal expectations, Apex Bin Wash reserves the right to:

• Charge an Additional Cleaning Fee based on severity

• Upgrade the Customer’s Subscription Plan to a higher frequency that better suits the cleaning requirements

• Terminate the Subscription if conditions are extreme or unsafe for staff or the environment

Photos and documentation may be used for transparency and records.

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8. Contaminated Bin Policy

• Bins containing hazardous waste (e.g., chemicals, paint, oil, pet waste, or medical waste) will not be cleaned for safety and environmental reasons.

• If a bin is found to contain prohibited waste, the service may be skipped, and a fee may still apply.

• Customers should rinse or remove excessive waste before cleaning appointments.

 

9. Termination of Service

• The company reserves the right to terminate service for any reason, including but not limited to:

  • Non-payment or repeated service issues.

  • Failure to provide access to bins after multiple attempts.

  • Disrespectful, abusive, or threatening behavior towards employees.

  • Racism, discrimination, or harassment of any kind towards employees.

• No refunds will be issued for services terminated due to customer misconduct.

 

10. Referral & Loyalty Program Policy

• Customers who refer new clients that purchase a plan receive a [discount, gift card, or free cleaning] based on the number of new clients referred.