1. Service Agreement

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Customers agree to allow access to their bins on scheduled cleaning days.

Bins must be empty before cleaning. If not, the service may be skipped, and a fee may still apply.

The company reserves the right to reschedule or cancel due to weather, holidays, unsafe conditions, equipment issues, route conditions, or other unforeseen circumstances.

If our employee requires access to water to complete the job, the customer agrees to provide access to an outdoor water source as needed. By accepting service, the customer grants permission to use this water source for cleaning purposes.

Customers are responsible for ensuring our service vehicle and Bin Hygienist have safe and reasonable access to the property. Service may be delayed, skipped, or rescheduled if access is blocked by parked vehicles, construction, locked gates, unsafe surfaces, narrow access areas, or other obstacles beyond our control.

For the safety of our Bin Hygienists, all pets and animals must be properly secured before service begins. If our technician determines that an unsecured or aggressive animal presents a safety risk, service may be skipped, and a revisit fee may apply.

While our cleaning process removes the vast majority of debris, odors, and bacteria, APEX BIN WASH is not responsible for removing waste that is frozen, compacted, melted, glued, chemically bonded, or otherwise stuck to the inside of the bin beyond what can reasonably be removed during a standard cleaning.

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1A. Equipment & Vehicle Assignment

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Service equipment—including automated lift units, mobile pressure washing units, or specific service vehicles—is assigned at the sole discretion of APEX BIN WASH based on route efficiency, safety, driveway conditions, street navigation, and neighborhood access. APEX BIN WASH does not guarantee the use of specific vehicle types or heavy equipment for any property. Service completed by any authorized APEX BIN WASH unit or technician constitutes full and complete delivery of service.

 

2. Subscription Commitment Policy

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Customers who sign up for the $24.99 Monthly Bin Cleaning Plan agree to a minimum 3-month commitment.

By subscribing to this discounted monthly plan, you authorize recurring monthly charges for at least three (3) billing cycles.

If the subscription is canceled before the 3-month minimum, each service already completed under the discounted plan will be retroactively charged at the standard one-time rate of $60 per visit.

The customer will be invoiced for any remaining balance not already paid.

This policy is in place to prevent misuse of our discounted monthly service.

 

2A. Early Cancellation Fee Finality

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The balance adjustment charged upon early cancellation of a discounted 3-month subscription represents the difference between the discounted promotional rate ($24.99) and our standard one-time service rate ($60.00) for services already rendered. This adjustment fee is non-refundable and automatically processed upon cancellation. Initiating a service cancellation after a cleaning has been completed does not entitle the customer to a refund or waiver for completed work.

 

3. Pricing & Payment

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Service fees must be paid upfront or within an agreed timeframe.

Late payments may result in additional fees or service suspension.

Prices are subject to change, with customers notified in advance when applicable.

 

4. Cancellations & Refunds

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Customers must notify the company 48 hours in advance to cancel or reschedule.

No refunds will be issued for missed service resulting from customer inaccessibility, including locked gates, unavailable bins, bins not placed for service, unsafe access, or other conditions within the customer's control.

Refunds are only issued under circumstances determined by APEX BIN WASH, including verified company error.

 

4A. Missed Bin & Courtesy Revisit Policy

 

If your garbage or recycling bin is unavailable for cleaning on your

scheduled service day, the scheduled service may be considered missed.

Customers are responsible for notifying APEX BIN WASH as soon as possible if their bin has not been emptied before their scheduled cleaning day, their trash collection day has changed, or their bin will not be available for any reason.

If a customer receives a notification that their Bin Hygienist is en route or has arrived and the bin is not available for cleaning, the customer should notify APEX BIN WASH immediately.

As a courtesy, APEX BIN WASH will provide one (1) complimentary return visit during the customer's subscription to clean the missed bin, subject to route availability.

After the complimentary revisit has been used, additional return visits requested by the customer may be subject to a Revisit Fee of $15–$25, depending on travel distance and route requirements.

 

4B. Service Notifications

 

APEX BIN WASH may send service notifications by email and/or text message.

Customers may receive notifications when:

• A scheduled cleaning day is approaching.

• A Bin Hygienist is en route.

• A Bin Hygienist has arrived.

• A cleaning has been completed.

Notifications are sent using the contact information provided by the customer.

Customers are responsible for providing accurate and current contact information.

APEX BIN WASH is not responsible for missed notifications caused by incorrect contact information, spam or junk-mail filters, blocked numbers, carrier delays, device settings, or circumstances outside of APEX BIN WASH's control.

 

5. Liability, Damages & Equipment Use

 

APEX BIN WASH will exercise reasonable care while performing its services.

Garbage and recycling bins are outdoor-use containers that may be exposed to weather, sunlight, collection equipment, impacts, chemicals, rough surfaces, temperature changes, normal wear, and deterioration.

APEX BIN WASH is not responsible for pre-existing damage, defects, deterioration, or structural weaknesses affecting a bin, including but not limited to cracks, brittle plastic, weakened or broken lids, handles, hinges, wheels, axles, scratches, abrasions, gouges, fading, discoloration, or other existing conditions.

For purposes of these Terms, "pre-existing" means any condition, defect, deterioration, weakness, wear, or damage that existed before APEX BIN WASH began performing the applicable service, whether or not the condition was visible to the customer or APEX BIN WASH at that time.

Customers acknowledge that cleaning involves water, pressure, cleaning agents, sanitizing products, and mechanical action that may expose, loosen, remove, or make more visible existing dirt, residue, stains, scratches, abrasions, cracks, deterioration, discoloration, adhesive materials, or other pre-existing conditions.

The discovery or appearance of a condition after cleaning does not, by itself, establish that APEX BIN WASH caused that condition.

APEX BIN WASH is not responsible for damage or changes resulting from ordinary wear and deterioration, pre-existing conditions, weakened or brittle materials, improperly secured items, customer property conditions, or circumstances outside APEX BIN WASH's reasonable control.

Customers are responsible for notifying APEX BIN WASH before service of any known fragile, damaged, unstable, newly installed, or otherwise vulnerable property located in or immediately surrounding the service area.

Customers acknowledge that high-pressure washing and sanitization may remove, loosen, fade, tear, or detach decals, stickers, labels, barcodes, HOA identification stickers, paint markings, or other adhesive materials attached to garbage or recycling bins.

APEX BIN WASH is not responsible for replacing or repairing stickers, labels, decals, markings, or similar materials that become damaged, faded, loosened, or detached during the normal cleaning process.

APEX BIN WASH is not responsible for lost, stolen, or misplaced bins after the customer has placed or relocated the bin on the customer's property, except where applicable law provides otherwise.

Customers are responsible for ensuring proper placement of bins before and after service.

 

5A. Damage Claims & Documentation

 

Customers who believe that APEX BIN WASH damaged a bin or other property must notify APEX BIN WASH promptly after discovering the alleged damage.

Customers should provide clear photographs or video showing the alleged damage and, when possible, photographs showing the condition of the item before service.

APEX BIN WASH may request additional photographs, video, information, or access to inspect the alleged damage.

Customers must provide APEX BIN WASH a reasonable opportunity to inspect and document an allegedly damaged item before the item is repaired, replaced, discarded, altered, painted, modified, or otherwise materially changed, except when immediate action is reasonably necessary for safety.

Failure to preserve the allegedly damaged item or provide a reasonable opportunity for inspection may limit APEX BIN WASH's ability to investigate the claim.

APEX BIN WASH may review and consider all reasonably available evidence when evaluating an alleged damage claim, including:

• Before-and-after photographs

• Video recordings

• Time-stamped service photographs

• Service records

• Route records

• Employee reports

• Customer communications

• Customer-provided photographs or video

• The condition, age, material, and apparent deterioration of the item

• Other relevant information concerning the service

The fact that a condition was discovered after service does not, by itself, establish that the condition was caused by APEX BIN WASH.

APEX BIN WASH may document the condition of bins and surrounding work areas before, during, and after service for quality assurance, service records, employee safety, training, dispute resolution, and business recordkeeping.

 

5B. Photos, Video & Service Records Authority

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For quality assurance, documentation, employee safety, training, dispute resolution, and business recordkeeping, APEX BIN WASH may photograph or record video of bins and surrounding work areas before, during, and after service.

Such documentation may include the condition of bins, wheels, lids, handles, labels, stickers, surrounding surfaces, and other areas reasonably related to the service.

Customers acknowledge that such documentation, including timestamped pre-service photo logs and database records, may constitute contemporaneous business records documenting the condition of property before, during, or after service. These records may be retained as part of APEX BIN WASH's business records and used to investigate customer complaints, service disputes, alleged damage, or other service-related matters.

APEX BIN WASH may consider these records together with customer-provided photographs, videos, statements, service records, employee reports, and other reasonably available evidence when evaluating an alleged damage claim.

 

5C. Limitation of Liability & Release

 

To the maximum extent permitted by applicable law, the customer agrees that APEX BIN WASH and its owners, employees, contractors, and agents shall not be responsible for claims, losses, or damages arising from pre-existing conditions, ordinary wear and deterioration, conditions that were not reasonably apparent before service, customer-provided property conditions, or circumstances outside APEX BIN WASH's reasonable control.

To the maximum extent permitted by applicable law, the customer releases APEX BIN WASH from liability for ordinary negligence arising from the performance of the services, except to the extent such limitation is prohibited by applicable law.

Nothing in these Terms is intended to waive or release liability that cannot legally be waived or released, including liability arising from willful or wanton misconduct where such a waiver is prohibited by law.

 

5D. No Automatic Admission of Liability

 

A complaint, claim, refund, courtesy adjustment, replacement offer, or other customer-service resolution does not automatically constitute an admission that APEX BIN WASH caused the alleged damage or otherwise violated these Terms.

APEX BIN WASH may investigate each claim based on the available evidence and circumstances.

 

5E. Customer Cooperation in Claim Investigation

 

Customers agree to reasonably cooperate with APEX BIN WASH's investigation of any service-related damage claim.

This may include providing photographs, video, dates and times, descriptions of the alleged damage, information regarding the condition of the bin before service, and reasonable access for inspection.

 

5F. No Presumption of Causation

 

The fact that a customer discovers, observes, or reports a condition, mark, scratch, defect, deterioration, or other alleged damage after APEX BIN WASH has performed a service does not create a presumption that APEX BIN WASH caused the condition.

The customer bears responsibility for providing information and documentation reasonably necessary to support an alleged claim. APEX BIN WASH will evaluate the claim based on the totality of reasonably available evidence and the circumstances of the service.

Where available, APEX BIN WASH's time-stamped service documentation may be used to establish the documented condition of an item before and after service.

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5G. Cleaning Process, Water Pressure & Equipment

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Customers acknowledge that bin cleaning is an active cleaning process involving pressurized water, water flow, cleaning agents, sanitizing products, brushes, mechanical action, and other equipment reasonably necessary to perform the service.

The cleaning process may contact the interior and exterior surfaces of a garbage or recycling bin, including the walls, bottom, lid, handles, wheels, axles, hinges, seams, labels, decals, stickers, and other components.

APEX BIN WASH uses its equipment and cleaning methods for their intended cleaning purposes and will exercise reasonable care in performing the service. However, APEX BIN WASH does not guarantee that every bin or component will withstand the cleaning process without showing a condition that was previously hidden, weakened, or not reasonably apparent.

In particular, pressure washing or mechanical cleaning may expose, loosen, remove, enlarge, or make more visible existing cracks, fractures, thin areas, weak seams, brittle plastic, weakened attachment points, scratches, abrasions, gouges, deterioration, discoloration, adhesive materials, or other conditions that may not have been readily visible before cleaning.

A bin or component that fails, cracks, breaks, separates, leaks, or otherwise changes condition during or after cleaning is not, solely because the event occurred during or after service, presumed to have been damaged by APEX BIN WASH.

The age, material, condition, prior use, collection history, exposure to weather and sunlight, prior impacts, repeated handling by waste collection equipment, existing deterioration, and structural integrity of the bin may affect its ability to withstand normal cleaning and pressure-washing processes.

APEX BIN WASH does not intentionally apply equipment in a manner designed to damage a bin. However, no cleaning process can guarantee that an aged, weakened, brittle, damaged, deteriorated, or otherwise compromised bin will remain unchanged during cleaning.

If APEX BIN WASH determines, based on the reasonably available evidence, that its employee or equipment caused damage through negligent or improper operation, APEX BIN WASH will address the matter in accordance with applicable law and these Terms.

Nothing in this section eliminates liability that cannot legally be limited or waived.

 

5H. Customer-Provided Evidence

 

Customer-provided photographs, videos, statements, estimates, invoices, or other documentation may be considered by APEX BIN WASH when investigating a claim but do not, by themselves, establish that APEX BIN WASH caused the alleged damage.

APEX BIN WASH may consider the date, time, clarity, completeness, context, sequence, and apparent condition shown in customer-provided evidence when evaluating a claim.

Where customer-provided evidence conflicts with APEX BIN WASH's contemporaneous service documentation, APEX BIN WASH may consider all available evidence before determining whether the company accepts or disputes responsibility.

 

6. Environmental Responsibility

 

APEX BIN WASH uses cleaning and sanitizing products selected for their intended application and used in accordance with applicable product directions and safety requirements.

Wastewater will be handled and disposed of in accordance with applicable requirements.

 

7. Cleanliness & Maintenance Policy

 

At APEX BIN WASH, our mission is to provide consistent, professional bin and dumpster cleaning that protects your home, our team, and the environment.

Maintaining clean, sanitary bins helps prevent pest infestations, reduces odors and bacteria, and supports responsible maintenance.

 

7A. First-Time Deep Cleaning

 

All new customers receive a First-Time Deep Cleaning on their initial visit to bring bins or dumpsters up to our required maintenance standards.

This may include removing built-up grime, bacteria, odors, and pest activity.

For most subscription plans, the First-Time Deep Cleaning is included in the initial subscription price.

For other plans or promotional offers, it may be added as a one-time fee based on bin condition and plan type.

 

7B. Ongoing Cleanliness Expectations

 

Customers are expected to keep bins and dumpsters in a reasonably maintained state between visits, including avoiding excessive buildup of waste or liquids and preventing prolonged neglect.

 

7C. Neglect or Repeated Excessive Soiling

 

If a bin or dumpster is found to be infested, heavily soiled, hazardous, or otherwise beyond normal cleaning conditions, APEX BIN WASH reserves the right to:

• Charge an Additional Cleaning Fee based on severity.

• Recommend or require a higher-frequency cleaning schedule where reasonably necessary.

• Terminate service if conditions are extreme or unsafe for staff or the environment.

Photos and documentation may be used for transparency, records, and service documentation.

 

8. Contaminated Bin Policy

 

Bins containing hazardous waste, including chemicals, paint, oil, certain pet waste, medical waste, or other prohibited materials, will not be cleaned for safety and environmental reasons.

If a bin is found to contain prohibited waste, service may be skipped and a fee may still apply.

Customers should remove prohibited or excessive waste before cleaning appointments.

 

9. Termination of Service

 

APEX BIN WASH reserves the right to terminate service for reasons including, but not limited to:

• Non-payment or repeated payment issues.

• Repeated failure to provide access to bins.

• Unsafe property or service conditions.

• Disrespectful, abusive, threatening, discriminatory, or harassing behavior toward employees.

• Repeated disputes or conduct that materially interferes with the company's ability to provide service.

No refunds will be issued for services terminated due to customer misconduct, except where required by applicable law.

 

10. Account Privacy & Third-Party Representation

 

For customer privacy and account security, APEX BIN WASH will only communicate account details, billing history, cancellation processing, and property claims directly with the primary account holder on file. APEX BIN WASH will not disclose account information, discuss claims, or negotiate settlements with third parties, acquaintances, or unverified legal counsel unless written authorization from the primary account holder or formal legal representation documentation (such as an official Letter of Representation) is provided directly to APEX BIN WASH via email.

 

10A. Customer Communications & Dispute Documentation

 

APEX BIN WASH may require disputes, complaints, damage claims, billing disputes, cancellation disputes, and other account-related matters to be communicated in writing by email or another documented communication method.

APEX BIN WASH may maintain records of customer communications, including emails, text messages, telephone records, service notes, photographs, videos, payment records, and other documentation reasonably related to the customer's account or service.

When a dispute arises, APEX BIN WASH may communicate its position based on the information and documentation available at the time. A customer's disagreement with APEX BIN WASH's determination does not require APEX BIN WASH to repeatedly reconsider or restate the same determination unless new material information is provided.

APEX BIN WASH may request that further communications concerning an unresolved dispute remain in writing so that all parties have an accurate record of the information exchanged.

 

11. Agreement to Terms

 

By purchasing, scheduling, subscribing to, or accepting APEX BIN WASH services, the customer acknowledges that they have been provided access to these Terms & Conditions and agrees to be bound by them.

The customer's acceptance of service constitutes acknowledgment of the service conditions, policies, limitations, and procedures contained in these Terms.

Where an electronic acceptance, checkbox, signature, payment confirmation, or other affirmative acceptance mechanism is provided, that acceptance may be retained as evidence that the customer agreed to these Terms.

The customer is responsible for reviewing the Terms & Conditions before accepting service.

 

11A. Electronic Records

 

Customers acknowledge that electronic records may be maintained by APEX BIN WASH in connection with services, including service agreements, Terms & Conditions, electronic acceptance records, payment records, invoices, account records, emails, text messages, service notifications, photographs, videos, service notes, and other business records.

Electronic records maintained in the ordinary course of business may be used to document the customer's account, services performed, payments, communications, cancellations, service conditions, and disputes.

Where permitted by applicable law, electronic acceptance, electronic communications, and electronically maintained business records may be used as evidence of the parties' communications, transactions, and agreements.

 

12. Severability

 

If any provision of these Terms is determined to be invalid, unenforceable, or prohibited by applicable law, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in effect to the extent permitted by law.

 

13. Governing Law

 

These Terms shall be governed by and interpreted in accordance with the laws of the State of Georgia, except to the extent federal law or another mandatory applicable law provides otherwise.

 

14. Updates to Terms & Conditions

 

APEX BIN WASH reserves the right to update, modify, revise, or supplement these Terms & Conditions from time to time to reflect changes in business practices, services, pricing, policies, legal requirements, safety procedures, technology, or other operational considerations.

Any updated Terms & Conditions will be published on the APEX BIN WASH website and may include a revised "Last Updated" date indicating when the updated version became effective.

Unless otherwise required by applicable law, changes to these Terms & Conditions will apply prospectively to services purchased, scheduled, or accepted after the updated Terms become effective. The version of the Terms applicable to a particular service will generally be the version that was in effect and presented to the customer at the time the customer accepted, purchased, scheduled, or otherwise agreed to that service.

APEX BIN WASH may maintain prior versions of its Terms & Conditions as part of its business records for documentation, compliance, customer-service, and dispute-resolution purposes.

Customers are responsible for reviewing the current Terms & Conditions before purchasing or accepting future services. Continued use of APEX BIN WASH services after an updated version becomes effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.